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  1. Ruby Ribbon, Inc.
  2. Returns & Exchanges

Returns & Exchanges

  • Our Return Policy
  • How do I initiate my return or exchange?
  • I don’t have a printer, how do I get the return shipping label?
  • I have my pre-paid USPS mail label and packing slip, what’s next?
  • Why would an item NOT be eligible for a refund or exchange?
  • Who pays to ship items back for a refund or exchange?
  • How will the $6.95 returns shipping fee be charged?
  • How can I check the status of my return/exchange?
  • Can I send multiple orders back in the same package with one shipping label?
  • My item arrived damaged (during transit), what should I do?
  • How long will it take for my return or exchange to be processed?
  • How will the refund and / or product exchange be processed?
  • What if the credit card used for the return or exchange needs to be changed?
  • I am a Stylist, how do I return my Starter Kit?
  • What if I did not place an order, but I purchased from my Stylist directly?
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