Returns & Exchanges
- Our Return Policy
- How do I initiate my return or exchange?
- I don’t have a printer, how do I get the return shipping label?
- I have my pre-paid USPS mail label and packing slip, what’s next?
- Why would an item NOT be eligible for a refund or exchange?
- Who pays to ship items back for a refund or exchange?
- How will the $6.95 returns shipping fee be charged?
- How can I check the status of my return/exchange?
- Can I send multiple orders back in the same package with one shipping label?
- My item arrived damaged (during transit), what should I do?
- How long will it take for my return or exchange to be processed?
- How will the refund and / or product exchange be processed?
- What if the credit card used for the return or exchange needs to be changed?
- I am a Stylist, how do I return my Starter Kit?
- What if I did not place an order, but I purchased from my Stylist directly?