You need help. We’re here for you.
Your Stylist is a great first resource! If you have any questions regarding Ruby Ribbon, that’s the place to start.
If you’re unable to connect with your Stylist OR if you don't happen to have one, please contact our friendly Customer Support Team at this link.
Your email will be answered in 1-2 business days or less.
Ruby Ribbon agents are available to help you via our support email Monday through Friday 6am – 6pm PST and Saturday 8am – 12pm PST.
PLEASE NOTE: If you contact us outside of regular business hours we typically respond to inquiries within 2 business days in the order they are received.
Ruby Ribbon is closed on the following holidays :
New Year's Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving
The day after Thanksgiving
Christmas Day