Customers pay.
$6.95 return shipping fee (+ any applicable shipping tax) on items being returned for a refund or
exchange.
First Order? We will waive the return shipping fee when you exchange an item on your first order:
New customers that made their first purchase are eligible for free return shipping if the return is exchanged for another item. If there is no exchange with the return, then normal return shipping fee will apply. (NOTE: Effective for orders placed on or after 3/1/2023)
Ruby Ribbon pays.
The cost of shipping on outbound product that is exchanged.
Please note, all shipping fees are non-refundable.