Your item(s) didn’t work. No problem!
We’re sorry your item(s) didn’t fit the way you expected! We appreciate you and value your time by making it hassle free to return or exchange your product.
Here’s what to do:
Returns and exchanges are accepted for a FULL refund (minus return shipping fees) within 30 days of the original ship date. Note - Any shipping fees paid on the order are non-refundable.
All items must be:
- In brand new condition
- Unworn (it’s ok to try them on)
- Free of any odors and stains (e.g. makeup , deodorant, pet hair or chlorine)
- In the original packaging with hang tags attached (where applicable i.e bottoms/swim)
- If the product packaging is lost, please use a sealed plastic bag in its place.
- All swimwear must have the original hangtag attached and hygiene strip intact. Swimwear missing the hangtag or hygiene strip will be returned to the customer.
In order to receive a full refund you must adhere to our guidelines above. Once you've requested your RMA#, please ship the return back within 10 days. Returns received later than that may be refused.
Not eligible for return:
- ALL accessory sales, including petals, posies and dew drops, are final sale.
- Gift cards are non-refundable.
- Any items purchased at a 60% or more discount from the original retail price are considered final sale.
- Items purchased from a Stylist rack are final sale.
First Order? We will waive the return shipping fee when you exchange an item on your first order:
New customers that made their first purchase are eligible for free return shipping if the return is exchanged for another item. If there is no exchange with the return, then normal return shipping fee will apply. (NOTE: Effective for orders placed on or after 3/1/2023)
PLEASE NOTE: We cannot accept returns (even within 30 days of purchase) including, but not limited to the following:
- Products showing excessive wear and tear.
- Products with signs of excessive fabric stretching from wear testing.
- Products that have been washed, have odors or stains.
- Items damaged by misuse, alterations, improper care or accidents.
- Instances of abuse of the Ruby Ribbons return policy.
Returns that do not comply with our policy (with the exception of manufacturer's defect) will not be refunded or exchanged and will be returned to the customer.
The cost of shipping on returns in the responsibility of the customer. All shipping fees are non-refundable.